Refund Policy
A beautiful celebration begins with confidence. At Fetivora, we want you to feel comfortable choosing the decorations, tableware, and thoughtful details that make your moments memorable.
If your purchase does not work out as expected, our customer support team is here to help. We offer free returns and exchanges within 30 days and aim to make the process clear, straightforward, and supportive.
Free returns and exchanges
On every product
Here whenever you need us
Returns Made Clear
Whether you ordered a balloon arch kit, birthday decorations, celebration accessories, or party tableware, we understand how important every detail can be. Our return and exchange policy is designed to provide support when a purchase needs another look.
Within 30 Days
Request a return within 30 days of receiving your order. Share your order details with our support team so we can help you with the next steps.
Free Returns
Fetivora offers free returns within the 30-day return window. Please follow the return instructions provided by our team rather than arranging an independent shipment.
Free Exchanges
If you would prefer an exchange, our team can help review your request and the availability of the item you would like instead.
How Returns Work
A simple, guided process helps make return requests more manageable. Before sending anything back, please contact our team for the appropriate instructions.
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01
Get in Touch
Reach out within 30 days of delivery. Include your order number, the item you would like to return or exchange, and a brief description of your request.
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02
Receive Instructions
Our support team will review your request and provide relevant return or exchange instructions. Please wait for these details before shipping an item.
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03
Prepare Your Item
Follow the packaging and return directions supplied by our team. Include the item's original components and accessories when applicable and available.
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04
Receive an Update
After the returned item is received and reviewed, our team will communicate the refund or exchange outcome and any remaining steps.
Understanding Refunds
Once a return has been received and reviewed, we will communicate the next steps. Approved refunds are issued using the original payment method, subject to the payment provider's processing procedures.
The time it takes for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment service.
Original Payment Method
Refunds are generally directed to the original payment method used for the purchase.
Actual Purchase Amount
Refund amounts reflect the amount actually paid for the refunded items, taking into account applicable promotions or automatic discounts.
Processing Time
Financial institutions and payment providers may require additional time to post completed refunds.
Order Assistance
If you have questions about a refund, our support team can help you understand the information available about your request.
When Things Differ
We know that party supplies are often purchased for meaningful occasions with important dates. If something about your delivery is not right, we encourage you to let us know as soon as possible.
Something Not Right?
If your order arrives damaged, defective, or different from what you ordered, contact our customer support team. Share your order details and a description of the issue. Photographs can help us understand the concern when available.
Need to Make a Change?
If you need to request a cancellation or change after placing an order, reach out as soon as possible. Our ability to make adjustments depends on the order's processing and fulfillment status, so changes cannot always be guaranteed.
Before You Return
Our aim is to help you complete your return request without unnecessary confusion. A few important details can make the process easier for everyone.
- Contact Fetivora within 30 days of receiving your order to begin a return or exchange request.
- Keep your order number available so our support team can locate your purchase.
- Wait for the return instructions before sending any items back.
- Do not assume the Fetivora business contact address is the return-shipping destination.
- Let our team know if the request concerns a damaged item, an incorrect delivery, or a time-sensitive celebration.
Good to Know
Straightforward answers to common questions about returns, exchanges, refunds, and order changes.
How long do I have to request a return?
Fetivora offers free returns and exchanges within 30 days of delivery. Contact our support team within this period to begin your request and receive instructions.
Do I have to pay for return shipping?
Our store offers free returns within the 30-day return window. Please use the instructions provided by the support team so your return follows the appropriate process.
Can I request an exchange instead?
Yes. We offer free exchanges within 30 days. Our team can help review the item you would like and whether the requested replacement is available.
When will my refund appear?
After a returned item has been received and reviewed, approved refunds are issued through the original payment method. The time required for the amount to appear in your account depends on your payment provider or financial institution.
What if my item arrives damaged?
Let our customer support team know as soon as possible. Include your order number, a description of the damage, and photographs if available so the team can review the issue and advise on the next steps.
Can I cancel an order after purchasing?
Please contact our team promptly if you need to request a cancellation. If fulfillment has already progressed, cancellation may no longer be possible. Our team can discuss the available options based on your order's status.
Do automatic discounts affect refunds?
A refund is based on the amount actually paid for the refunded items. If an automatic discount was applied during the purchase, that discounted amount is reflected in the applicable refund calculation.
Fairness & Clarity
This Refund Policy explains Fetivora's standard approach to returns, exchanges, and refunds. Requests involving damaged or incorrect goods, statutory consumer protections, or other circumstances will be handled with regard to applicable law. Nothing in this policy is intended to restrict rights that cannot legally be excluded. We may update the policy as needed, with revised information published on this page.
We're Here to Help
Questions about a recent purchase? Need help with a return or an exchange? Our Fetivora support team is available 24 hours a day, 7 days a week, to help you understand the next steps.
When reaching out about an order, please include your order number and a short explanation of your request so our team can assist more effectively.
Thoughtful details. Memorable celebrations. Customer care that continues beyond checkout.